Amidst the bustling metropolis of Tokyo, a five-star grand hotel stands as a symbol of refined Japanese beauty and world-class hospitality. The Okura Tokyo, comprised of two distinct buildings—the Okura Heritage Wing and the Okura Prestige Tower—creates a captivating fusion of tradition and modernity.
In 2019, The Okura Tokyo opened its doors, reintroducing the cherished Okura legacy and meeting the contemporary demands of Japan’s capital city through two complementary brands: The Okura Heritage Wing, with its 140 rooms, and the Okura Prestige Tower, with its 368 rooms.
The Okura Heritage Wing, a stunning 17-story structure, pays homage to its predecessor by seamlessly blending serene Japanese beauty and elegance with a world-class ambiance. On the other hand, the Okura Prestige Tower soars to an impressive 41 stories, offering dynamic spaces adorned with Japanese accents, state-of-the-art banquet and convention facilities, and breathtaking city vistas from its guest rooms starting on the 28th floor.
Together, these two architectural marvels provide a range of accommodations, totaling 508 rooms, that deliver unmatched Japanese-style hospitality, comfort, and luxury. The hotel’s five restaurants cater to diverse palates, offering an array of culinary delights, including Japanese, French, teppanyaki, and Chinese cuisines. Additionally, two bars, a fitness studio and spa, a pool, and 19 banquet venues, including the Heian Room—an expansive 2,000-square-meter space and one of Tokyo’s largest—ensure that every guest’s needs are met. Notably, the Okura Garden, a magnificent 13,000-square-meter oasis open to the public, graces half of the site area, while the Okura Museum of Art—established in 1917 as the existing nation’s first privately operated museum—anchors the beautifully landscaped entrance square. The museum proudly showcases its celebrated collection, featuring National Treasures and Important Cultural Properties.
Recognizing the Importance of the Filipino Market
The Okura Tokyo has curated a tailored experience designed to cater to the specific needs and preferences of Filipino travelers. With its rich heritage, diverse culinary offerings, enhanced guest experience, meticulous event planning, dedicated staff, and exceptional amenities, it has become the preferred accommodation choice for Filipino visitors to Tokyo. Here, guests can immerse themselves in the charm of Japanese culture while enjoying the utmost comfort during their stay.
“We have devoted ourselves to nurturing our two brands since the hotel’s inception, guided by the Japanese aesthetic of valuing understated refinement over overstated luxury and by providing unparalleled Japanese hospitality to each and every guest. Today, at The Okura Tokyo, we continue to greet our guests with unparalleled personal attention. While experiencing Japanese culture, this hotel also offers a comfortable retreat for Filipinos,” the management shared with Filipino-Japanese Journal.
The Okura Tokyo has garnered a well-deserved reputation for hosting high-profile events and accommodating prominent figures, including heads of state such as the Philippine president. Leveraging their extensive expertise, the hotel ensures that every detail is meticulously planned and executed. From a multilingual staff to cutting-edge equipment ensuring privacy and security, The Okura Tokyo is devoted to providing flawless experiences for VIP guests and delegations.
“Currently, we host an average of four to five delegations each month. For such occasions, every aspect must meet the highest standards,” the management added.
Fostering a Positive Work Environment
At the heart of The Okura Tokyo’s exceptional service lies its dedicated team of staff members. The hotel fosters a positive work environment by promoting kindness and harmony among its employees. Through comprehensive on-the-job training and support, staff members are empowered to deliver outstanding service. Additionally, the hotel invests in the professional development of its culinary team, which includes participation in French classes and competitions.
“The philosophy of our hotel revolves around kindness and harmony. We encourage kindness not only towards customers but also towards one’s work and colleagues, as we believe that harmony is important,” the management emphasized.
Many Filipinos work at The Okura Tokyo as housekeeping staff, contributing to the hotel’s diverse and inclusive workforce.
Building Loyalty Through Personalized Service
The Okura Tokyo has successfully cultivated a loyal customer base by establishing strong relationships and delivering personalized service. Despite changes in staff over the years, the hotel values effective communication and understanding the desires and needs of returning guests. By consistently surpassing expectations and providing services that transcend generations, The Okura Tokyo ensures the continued satisfaction and loyalty of its valued patrons.
Anticipating Evolving Traveler Needs
The Okura Tokyo remains attentive to the evolving needs and expectations of modern travelers. Its exceptional amenities distinguish it from other luxury hotels in Tokyo. The hotel boasts a rare 25-meter, five-lane heated pool, offering guests a rejuvenating experience. Furthermore, all rooms in the Heritage Wing feature a steam sauna, providing a unique opportunity for relaxation and rejuvenation.
“Throughout the hotel, guests can savor traditional Japanese beauty in various spaces. The main lobby, in particular, faithfully recreates the ambiance of the hotel lobby before its transformation. Guest rooms in the Heritage Wing start at 60 m², while rooms in the Prestige Tower begin at 48 m², offering significantly enhanced livability. Whether visiting for business or sightseeing, guests staying for an extended period can truly unwind. Moreover, with just a single tablet, guests have control over the lighting, air conditioning, TV, and other room features, adding to the room’s functionality,” the management explained.
Having recently been awarded a coveted five-star rating in the esteemed Forbes Travel Guide 2023 Star Awards, The Okura Tokyo promises an unforgettable stay, where guests—particularly Filipinos—can immerse themselves in the rich tapestry of Japanese culture and omotenashi while enjoying the comforts of a home away from home. - Florenda Corpuz
Address: 2-10-4 Toranomon, Minato-ku, Tokyo 105-0001
Tel. No.: +81-3-3582-0111
Website: https://theokuratokyo.jp/en/
